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0226623/10/2007 12:00
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07/12/2010 15:09 Comments 0 Comments

Love the iPhone, hate the iCarrier

Consumer Reports readers are pretty happy with their iPhones, but they aren’t nearly so happy with AT&T, the only cell phone carrier for the Apple phone.

AT&T ranked last in a survey of 58,000 Consumerreports.org readers due to be released Tuesday, and the magazine didn’t pull any punches in summarizing its findings.

“This carrier scored lowest in satisfaction in almost all cities in our survey and was the worst-rated in almost all other respects,” the authors wrote.


Consumers’ readers were much more favorable toward the phone itself. The latest model, the iPhone 4, received high marks for display, phone navigation, web browsing and battery life, among other things.

Consumer Reports said the iPhone did well in its tests as well, but the report’s authors noted that Apple’s smart phone faces a growing list of strong competitors. Those include the HTC Evo 4G and the Samsung Galaxy S models.

When it came to carriers, the magazine said Verizon Wireless and Sprint were about even in overall satisfaction, followed closely by T-Mobile. But the authors said regional operator U.S. Cellular, which only does business in 26 states, was the top-rated carrier for contract service.

The magazine also offered some tips for cutting cell phone costs. Among them: consider a family plan, check out employee discounts and buy your phone at warehouse store Costco.

The full story is due out on the website Tuesday, but Consumer Reports provided msnbc.com with a copy ahead of time. It also summarized its findings in this blog post.

Update: A spokeswoman representing AT&T responded to the Consumer Reports story, saying that the company believes it has the fastest mobile broadband network and that its dropped call rate is not far off from the industry leader.

"We take this seriously and we continually look for new ways to improve the customer experience," the statement read.

23/10/2007 12:00 Comments 0 Comments
We've reviewed 20 of the best (and worst) premium and free antivirus applications so that you can pick the right one for your needs--because, make no mistake: you need AV.

We've reviewed 20 of the best (and worst) premium and free antivirus applications so that you can pick the right one for your needs—because, make no mistake: you need AV.
The last time I rounded up 2011 antivirus software, just six commercial AV tools and four free ones had been released. Security vendors have been working overtime cranking out antivirus software, and I've been busy reviewing it. Now that I've had a chance to look at eight more commercial antivirus products and a couple more free antivirus offerings, for a grand total of 20 AV apps, some very clear trends in the AV business have become apparent. I'll talk about those, and I'll also give you a rundown on AV in general, and let you know which ones—free and paid—are the best choices for you.

Note: As always, when I say "antivirus," I mean a utility that protects against all kinds of malicious software, not just viruses. Trojans, spyware, rootkits, keyloggers, adware, scareware—a proper antivirus must handle all of these.

Standalone or Suite?
Many of this year's products blur the line between standalone antivirus and security suite. In the past the presence of a personal firewall has been one defining suite element; not any more. There's a fully-functional firewall inside Panda Antivirus Pro 2011. eScan Anti-Virus 11 and McAfee AntiVirus Plus 2011 also offer firewall protection. Norton AntiVirus 2011 doesn't include a complete firewall, but its intrusion prevention feature is more effective against exploits than most full-blown suites.

View Slideshow See all (20) slides

MoreSpam filtering is another component typically found in a suite. The spam filter built into BullGuard Antivirus 10 is reasonably accurate and unusually helpful at setup time. eScan also offers a spam filter, but it's not something you'd want to inflict on your Inbox.

BitDefender Antivirus Pro 2011 offers full remote management of other BitDefender installations across the network. McAfee can monitor other installations remotely and fix problems. Panda and Norton can at least let you know when another installation has problems, though they won't fix those problems remotely.

BitDefender includes a very effective phishing prevention tool. The LinkScanner component in AVG Anti-Virus Free 2011 also works to block phishing sites, as does McAfee's SiteAdvisor. AVG and Norton both scan the links on your Facebook pages to protect you from Facebook scams and viruses. BitDefender and Kaspersky Anti-Virus 2011 both check your system for security vulnerabilities, though BitDefender takes the concept a bit farther.

Outpost Antivirus Pro 7.0 and BitDefender can block transmission of user-defined private data, a feature usually found only in suites. Ad-Aware Pro Internet Security 8.3, AVG, Kaspersky, and McAfee will tune system performance and wipe out traces of computer and Internet use. Sometimes it's hard to remember that the product is "only" an antivirus, not a full suite.

The true standalone antivirus isn't dead, however. For example, F-Secure Anti-Virus 2011 sticks to the business of virus protection without any sign of morphing into a mini-suite. Double Anti-Spy Professional v2 does the same, but cranks up its ability to detect threats by using two distinct antivirus engines.

Adjustable Interfaces, Built-in Support
Some users want to hear about every little security event, but most prefer a product that just does the job, without making a fuss. Ad-Aware appeals to both with a choice of simple or advanced mode. BitDefender goes even further. Not only can its users choose basic, intermediate or expert view, they can build a personal collection of their most-used tools.

Webroot AntiVirus with Spy Sweeper 2011 totally focuses on keeping everything as simple as possible. It updates automatically, scans while the system is idle, and interacts with the user through a completely redesigned interface. All the detail a tech-savvy user might want is available, but hidden when not needed.

The user interface for Trend Micro Titanium Antivirus + 2011 discards the standard landscape-orientation window for a skinny vertical panel that takes up minimal space. McAfee, too, has switched to a vertical interface.

Norton reserves a panel across the bottom of its main window for interaction and communication with other security components. Initially the panel shows an interactive world map of security activity, but it can also connect with Norton Safe Web for Facebook or with your Norton Online Backup account.

Built-in and automated support features grace many of these tools. BitDefender includes a search box for help topics right on its main screen; a built-in tool will gather system information and contact an agent for chat-based support. Norton's one-click support system gathers diagnostics and offers relevant FAQs or chat-based support. Kaspersky's built-in support tool can send diagnostic reports to the company and process purpose-built scripts to fix specific problems. Panda's PSCAN lets remote analysts request samples and push fixes without requiring full chat-type interaction. BullGuard offers built-in access to e-mail and live chat support with a message center to manage your support interactions. eScan links to live chat and online help.

Read The Full Reviews Here
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MemHT Portal is a free software released under the GNU/GPL License by Miltenovik Manojlo